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Helen Marsden

Helen Marsden

Licensing and player protection editor

Helen Marsden writes SlothBet's guides on gambling licences, scams and player protection. She grew up in Sheffield. For eleven years she handled complaints at a consumer dispute resolution service, often in cases where a business had stopped replying. She then spent eleven years finding cloned and fake websites and having them taken down for brand owners. That work showed her how easily a regulator's seal can be copied onto a site that no regulator has approved. On SlothBet she explains how to check a licence in the regulator's own register, what an offshore licence does and does not cover, and where to complain or find support in different jurisdictions. Her guides give general information and are not legal advice.

Email: info@slothbet.com

How to check an online casino licence in the regulator's register

An online casino is licensed only if the regulator's own records say so. This guide shows how to check if an online casino is licensed in six steps, with the register, URL checker or certificate of each regulator and the date each tool was last updated.

Curaçao licence explained: the CGA, the 2024 law and the domain certificate

A Curaçao licence is now issued directly by the Curaçao Gaming Authority (CGA), and the old master licences and sub-licences have ended. This guide shows how to check the licence certificate for a specific domain, what the CGA registers do not prove, and what the licence does not cover.

Are gambling winnings taxable? How the rules differ by country

Are gambling winnings taxable? It depends on where you are tax resident and, in Sweden, Denmark and the Netherlands, on who licensed the operator. This guide sorts eleven countries by what decides the answer, with a source and a date for each.

Offshore gambling licences: what they cover and what they do not

An offshore gambling licence names the authority that supervises an operator. It does not say whether a local licence is needed where you live, or where a complaint can go. This guide checks Kahnawà:ke, Malta, Curaçao, Anjouan and Costa Rica against the same three questions, with sources and dates.

Online casino complaints: regulators and ADR services by jurisdiction

Where can you lodge online casino complaints? It starts with the operator, in writing, then depends on who licensed it. This guide maps the official routes by jurisdiction, what each body does and where its help ends, checked on 5 October 2026.

Online casino scams: the warning signs and what to do

Online casino scams tend to follow a few patterns: copied seals, cloned sites, fees demanded before a withdrawal and offers to recover lost money. This guide shows the warning signs, how a scam differs from a dispute with a licensed operator, and where to check and report.

Online casino not paying out: what to do, step by step

Online casino not paying out? This guide explains how to find the reason, answer a request for documents, complain to the operator in writing and use the route that the licence allows, with sources checked on 5 October 2026.

Crypto casinos: the risks for players and what regulators say

Crypto casino risks come down to three things: the value can change, the payment usually cannot be reversed and protection is limited. This guide sets out what regulators have said, what they require of licensed operators and which checks to make before depositing.

Chargebacks at online casinos: when a dispute applies and when not

Can you get money back from an online casino with a chargeback? Only in two cases, a payment you did not authorise or a payment for something you did not receive. This guide explains the steps, the limits by country and the risks.

Gambling self-exclusion by country: schemes and what they block

Is there one register that blocks every gambling site? No. This guide compares nine live self-exclusion schemes (eight national and one provincial) and Ireland's planned register, explains what each blocks, and covers the places where no national online register exists.

Gambling blocking software: how it works and where it falls short

Gambling blocking software stops a device from opening the gambling websites and apps on its block list. This guide explains how to set it up step by step, what it does not block and how to combine it with self-exclusion and a bank block.

Gambling helplines by country: free and confidential support

Which gambling helpline can you contact from where you live? A checked list of national gambling helpline numbers by country, plus Gambling Therapy, an online service open to anyone, wherever they live.

Gamstop in Great Britain: what it blocks and what it does not

Gamstop is the national online self-exclusion scheme in Great Britain. This guide explains which gambling companies it covers, how long an exclusion lasts, what the scheme leaves open and which other tools and support services can fill the gaps.